Certification services.

For providers delivering lower-risk or lower-complexity supports and services. You submit documentary evidence for each profession in the verification module.

Evidence

Qualifications, expertise and experience

Plus

Risk, incident and complaints management processes

For new providers with management systems in place for higher-risk or more complex supports who haven’t yet begun delivering NDIS services.

Standards

Core module plus relevant supplementary modules

Method

Document review, site visit, interviews with key personnel and workers

For providers delivering higher-risk or more complex supports. Stage one is an off-site desktop review; stage two is conducted on-site.

Core areas

Governance, risk management, support delivery and delivery environment

Method

Document review, site visits, interviews with participants, personnel and workers

Required to maintain certification for providers of intricate or high-risk supports, typically starting within 18 months of the registration period.

Scope

Governance and operational management, plus standards that previously needed corrective action

Also

Any additional standards specified in writing by the Commissioner

A variation audit before your scheduled audit — for providers adding registration groups, or new providers the Commissioner requires to complete a supplementary stage two audit.

Before you book

Submit the NDIS Commission’s application for variation of registration